Refund policy

Refund Policy - Twilight Ritual (https://twilight-ritual.com/)

- If you would like to return an item to Twilight Ritual, you must contact us first. Items returned without prior contact may not be properly identified, which could either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.

- Returned product(s) will be fully inspected and evaluated before a refund is issued. Please follow exact directions provided by our customer service team to ensure your refund is received and processed appropriately and in a timely manner.

- Please email us at support@trendoutletbrands.com to set up your return.

- Twilight Ritual is not responsible for lost, stolen, mis-routed, or undelivered shipments, or those seized by Customs. If a shipment is returned to us as undelivered, you may either receive a full refund for the products ordered minus the shipment costs and a 3% processing fee, or we can reship the order after collecting an additional shipping fee. This does not apply to refused packages. Please see the Refused Packages section below.

- Items returned to us after 30 days from the initial purchase date and/or without contacting Twilight Ritual prior to the return will NOT be refunded.

- Twilight Ritual is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in the Return Policy.

- Rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.

- If you refuse to accept your package for any reason other than damage, you may receive a refund for the products, minus the original shipment costs, return shipping fees, and a 3% processing fee, if and when we receive the package back to our warehouse.

Please Note:

If you refuse a package, there will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We cannot determine the cost of this return fee until we are charged by the shipping agent. By refusing your package, you accept responsibility for paying this return fee.

If you refuse to accept your package due to obvious damage, you will not be charged for the return shipping cost. If the package is received back at the warehouse, we can either refund the entire order or reship a new package at no additional cost to you.

Please contact us immediately if you refuse a package so we know it is on its way back to us.